Returns & Exchange Policy
Return Window
We package your orders with care. If you notice a defect in your product, please contact us at michelle@craftedfyndsbym.com within 7 days of delivery, along with photos showing the defect.
We’re confident you’ll love your purchase, but we understand that things don’t always work out. We accept returns within 7 days of the delivery date. After this window, we’re unable to offer a refund or exchange.
Return Eligibility
- Items must be unused and in their original condition.
- Original packaging must be intact, if applicable.
- Proof of purchase is required.
- Custom and personalized items are final sale and cannot be returned.
How to Start a Return
Email michelle@craftedfyndsbym.com with your order number, the items you wish to return, and a brief reason for the return.
We’ll respond with return instructions and the return shipping address.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or the return is due to our error.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved or denied.
Approved refunds will be issued to your original payment method within 3–5 business days.
Original shipping fees, including the $4.99 flat rate, are not refundable unless the return is due to our error.
Exchanges
If you’d like to exchange an item, please contact us within 7 days of delivery. Exchanges are subject to product availability.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue.
Nonreturnable Items
- Custom or personalized items.
- Sale or clearance items.
- Items marked as final sale.
Questions?
Email us anytime at michelle@craftedfyndsbym.com. We’re happy to help.